Overview
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What your team knows, where it came from, and what would walk out the door tomorrow.
Playbooks
5
0 approved yet
Recordings
16
6 walk-throughs · 10 observed
People
4
all with consent on file
Only one person knows
2
tasks at risk
In short
2 tasks live in a single person's head: Gold customer damaged-item complaint handling (Sara, 55% documented) and Furniture warranty claim for a broken item (Omar, 68% documented). Recording them once this week removes the risk.
Latest recordings
16 in totalWalk-through: the person narrates as they work. Observed: recorded quietly in the background, with consent.
- Refund outside the return policySara · 15 Oct, 09:05 · 38 stepsObserved
- Supplier credit note for damaged goodsPriya · 13 Oct, 10:30 · 30 stepsObserved
- Furniture warranty claim for a broken itemOmar · 12 Oct, 14:00 · 42 stepsObserved
- Refund outside the return policyAhmed · 10 Oct, 11:25 · 39 stepsObserved
- Refund outside the return policySara · 9 Oct, 16:10 · 37 stepsObserved
- Supplier credit note for damaged goodsSara · 7 Oct, 13:40 · 36 stepsObserved
Knowledge at risk
See by person →Tasks only one person does come first, least documented on top.
- Gold customer damaged-item complaint handling55% documentedOnly Sara knows this · record this week
- Furniture warranty claim for a broken item68% documentedOnly Omar knows this · record this week
- Delivery reschedule72% documentedKnown by Omar, Ahmed
- Refund outside the return policy78% documentedKnown by Sara, Omar, Ahmed