100xApprentice
Customer requests

For approval

Apprentice drafts each reply from the matching playbook and shows why. Nothing goes out until a person approves it. 5 waiting for you.

  • Email from Ahmed K.
    New

    Can I still return this?

    Hi, Can I still return this? I bought it six weeks ago — the Sahara wool rug (order OH-105980, AED 340). It doesn't work with our new sofa and it's still in perfect condition. I'm a Gold member if that helps. Thanks, Ahmed

    Received 16 Oct, 00:38
  • Email from Mona Al Ketbi
    New

    شكوى: الكنبة وصلت متضررة

    السلام عليكم، وصلتني الكنبة اليوم (طلب رقم OH-106044) وفيها شق واضح في الجانب الأيسر. أنا عميلة في الفئة الذهبية منذ ثلاث سنوات، وهذه ثاني مرة يحصل معي شيء مثل هذا. أرجو التواصل معي في أقرب وقت. منى

    Received 16 Oct, 00:12
  • Email from Claims Desk — Al Noor Ceramics
    New

    RE: Breakage PO-55377 — photos required

    Dear Oasis Home team, We acknowledge your note about 9 broken serving bowls on PO-55377, delivered yesterday at 11:40. As per our terms, please send photos of each damaged piece and of the pallet label so we can review the credit request. Claims without photos cannot be processed. Regards, Claims Desk

    Received 15 Oct, 23:15
  • Email from James Porter
    New

    Move my bed delivery to next week?

    Hello, My bed frame (order OH-106010) is due on Thursday but I'll be away. Could we move it to any morning next week? Same address in Dubai Marina. Cheers, James

    Received 15 Oct, 22:30
  • Email from Leen Haddad
    New

    Corporate order for our new office — invoice to company?

    Hi Oasis Home, We are furnishing a new office in DIFC and would like to order 40 chairs and 10 tables. Can you invoice our company with a 60-day payment term and do you offer bulk pricing? Best regards, Leen

    Received 15 Oct, 21:20