Knowledge at risk
If Omar leaves
The tasks Omar does, how much of each is documented in a playbook, and which ones nobody else has ever done.
O
Omar Haddad
Customer Ops agent · Customer Ops
Tasks Omar does
3 tasks- Furniture warranty claim for a broken item68% documentedOnly Omar knows this100% of the recorded examples come from Omar
- Delivery reschedule72% documentedOthers do this too50% of the recorded examples come from Omar
- Refund outside the return policy78% documentedOthers do this too20% of the recorded examples come from Omar
Omar's recordings
5 in total- Furniture warranty claim for a broken item12 Oct, 14:00 · 42 stepsObserved
- Delivery reschedule6 Oct, 08:55 · 51 stepsObserved
- Refund outside the return policy3 Oct, 15:45 · 28 steps · 13 voice notesWalk-through
- Furniture warranty claim for a broken item30 Sep, 12:30 · 31 steps · 15 voice notesWalk-through
- Delivery reschedule27 Sep, 11:05 · 39 stepsObserved