Supplier credit note for damaged goods
Sara · 1 Oct, 09:10 · 2:45 long · 28 steps · 17 voice notesWalk-through: the person narrates as they work.
What happened, in order
Highlighted moment at 2:17- 0:03Opened Inbox – Oasis Home Mailmail.oasishome.ae
- 0:05Clicked Breakage on delivery – PO-55188 – Al Noor Ceramicsmail.oasishome.ae
- 0:09Opened Breakage on delivery – PO-55188 – Oasis Home Mailmail.oasishome.ae
- 0:09Voice note
“This is a supplier claim, the most dangerous one.”
- 0:12Voice note
“Al-Noor Ceramics.”
- 0:14Voice note
“Twelve vases broken in the delivery yesterday afternoon.”
- 0:18Voice note
“With Al Noor, there is one rule that is not in any document: photos within forty-eight hours of delivery, or they refuse the claim completely.”
- 0:28Voice note · Arabic
“مع شركة النور للسيراميك لازم الصور توصل لهم خلال 84 ساعة من التسليم، وإلا يرفضون المطالبة كلها”
- 0:36Opened PO-55188 – Al Noor Ceramics – Oasis Financefinance.oasishome.ae
- 0:39Clicked Receiptsfinance.oasishome.ae
- 0:42Clicked GRN-55188 – delivered 14:20finance.oasishome.ae
- 0:42Voice note
“Delivered yesterday at 2:20.”
- 0:45Voice note
“So the deadline is tomorrow at 2:20.”
- 0:48Voice note
“I write the deadline on the case because the warehouse doesn't know this”
- 0:52Opened Invoice INV-ANC-0874 – Oasis Financefinance.oasishome.ae
- 0:56Clicked Raise credit note requestfinance.oasishome.ae
- 1:01Opened New credit note – Oasis Financefinance.oasishome.ae
- 1:04Chose Supplier → Al Noor Ceramicsfinance.oasishome.ae
- 1:08Chose Reason → Damaged on deliveryfinance.oasishome.ae
- 1:11Typed Quantity → 12finance.oasishome.ae
- 1:16Typed Credit amount → AED 2,460finance.oasishome.ae
- 1:20Typed Photo deadline → 48h after deliveryfinance.oasishome.ae
- 1:23Clicked Attach photosfinance.oasishome.ae
- 1:29Typed Photos → 12 filesfinance.oasishome.ae
- 1:29Voice note
“Photo of every piece plus one photo of the pallet before it's opened with the delivery label visible.”
- 1:36Voice note
“They always ask for the label”
- 1:40Voice note · Arabic
“الصور لازم تكون فيها ملصق التوصيل الواضح.”
- 1:43Voice note · Arabic
“بدون الملصق يرجعون لنا ويضيع الوقت”
- 1:46Chose Approver → Priya Nairfinance.oasishome.ae
- 1:48Submitted Submit for approvalfinance.oasishome.ae
- 1:50Opened Credit note CN-3322 – Pending approval – Oasis Financefinance.oasishome.ae
- 1:52Opened New message – Oasis Home Mailmail.oasishome.ae
- 2:00Typed To → [email]mail.oasishome.ae
- 2:06Typed Subject → URGENT – breakage claim PO-55188 – photos within 48hmail.oasishome.ae
- 2:12Typed Message → Dear Al Noor team, attached are 13 photos (12 pieces + pallet label) of the breakage on PO-55188 delivered yesterday 14:20. We request a credit of AED 2,460.mail.oasishome.ae
- 2:16Submitted Sendmail.oasishome.ae
- 2:17Voice note
“I send it to them directly the same day, not after approval.”
- 2:21Voice note
“The clock is theirs, not ours.”
- 2:24Voice note
“Then Priya approves the credit note in the system”
- 2:28Opened Invoice INV-ANC-0874 – Oasis Financefinance.oasishome.ae
- 2:30Clicked Place payment holdfinance.oasishome.ae
- 2:37Typed Hold reason → Breakage claim CN-3322 – Al Noorfinance.oasishome.ae
- 2:42Submitted Confirm holdfinance.oasishome.ae
- 2:42Voice note
“And honestly, only Priya and I do these.”
- 2:45Voice note
“If it goes to someone who doesn't know the forty-eight hours, we lose the money”