100xApprentice
← Ahmed
Recording · Observed

Delivery reschedule

Ahmed · 4 Oct, 10:50 · 2:42 long · 43 stepsObserved: recorded quietly in the background, with consent.

Used inDelivery reschedule

What happened, in order

Highlighted moment at 2:42
  1. 0:04
    Opened Reschedule wardrobe delivery please – Ticket #48440 – Oasis Home Support
    oasishome.zendesk.com
  2. 0:05
    Clicked Conversation
    oasishome.zendesk.com
  3. 0:08
    Opened Delivery changes – how to – SharePoint
    oasishome.sharepoint.com
  4. 0:11
    Clicked Step 2 – Change slot in Admin
    oasishome.sharepoint.com
  5. 0:16
    Opened Orders – Oasis Home Admin
    admin.oasishome.ae
  6. 0:20
    Typed Search orders → OH-105102
    admin.oasishome.ae
  7. 0:24
    Clicked OH-105102
    admin.oasishome.ae
  8. 0:27
    Opened Order OH-105102 – Oasis Home Admin
    admin.oasishome.ae
  9. 0:30
    Clicked Delivery
    admin.oasishome.ae
  10. 0:32
    Clicked Change delivery slot
    admin.oasishome.ae
  11. 0:36
    Opened Delivery slots – Oasis Home Admin
    admin.oasishome.ae
  12. 0:38
    Chose Zone → Jumeirah Village Circle
    admin.oasishome.ae
  13. 0:42
    Clicked Tue 30 – 09:00–13:00
    admin.oasishome.ae
  14. 0:46
    Clicked Slot full
    admin.oasishome.ae
  15. 0:49
    Clicked Wed 1 – 09:00–13:00
    admin.oasishome.ae
  16. 0:52
    Typed Note to driver → Two-person assembly team needed
    admin.oasishome.ae
  17. 0:56
    Submitted Confirm new slot
    admin.oasishome.ae
  18. 1:02
    Opened Order OH-105102 – Oasis Home Admin
    admin.oasishome.ae
  19. 1:05
    Clicked Timeline
    admin.oasishome.ae
  20. 1:09
    Opened Reschedule wardrobe delivery please – Ticket #48440 – Oasis Home Support
    oasishome.zendesk.com
  21. 1:14
    Clicked Public reply
    oasishome.zendesk.com
  22. 1:21
    Typed Reply body → Hello, your wardrobe delivery and assembly is now booked for Wednesday 09:00–13:00.
    oasishome.zendesk.com
  23. 1:23
    Chose Ticket status → Solved
    oasishome.zendesk.com
  24. 1:29
    Submitted Submit as Solved
    oasishome.zendesk.com
  25. 1:33
    Opened Change address for delivery – Ticket #48446 – Oasis Home Support
    oasishome.zendesk.com
  26. 1:35
    Clicked Conversation
    oasishome.zendesk.com
  27. 1:41
    Opened Orders – Oasis Home Admin
    admin.oasishome.ae
  28. 1:48
    Typed Search orders → OH-105130
    admin.oasishome.ae
  29. 1:52
    Clicked OH-105130
    admin.oasishome.ae
  30. 1:57
    Opened Order OH-105130 – Oasis Home Admin
    admin.oasishome.ae
  31. 2:00
    Clicked Delivery
    admin.oasishome.ae
  32. 2:02
    Clicked Edit address
    admin.oasishome.ae
  33. 2:06
    Typed Delivery address → [address]
    admin.oasishome.ae
  34. 2:08
    Chose Zone → Dubai Hills
    admin.oasishome.ae
  35. 2:12
    Clicked Change delivery slot
    admin.oasishome.ae
  36. 2:18
    Opened Delivery slots – Oasis Home Admin
    admin.oasishome.ae
  37. 2:22
    Clicked Thu 2 – 14:00–18:00
    admin.oasishome.ae
  38. 2:26
    Submitted Confirm new slot
    admin.oasishome.ae
  39. 2:29
    Opened Change address for delivery – Ticket #48446 – Oasis Home Support
    oasishome.zendesk.com
  40. 2:33
    Clicked Public reply
    oasishome.zendesk.com
  41. 2:38
    Typed Reply body → Done – new address saved and delivery moved to Thursday afternoon.
    oasishome.zendesk.com
  42. 2:40
    Chose Ticket status → Solved
    oasishome.zendesk.com
  43. 2:42
    Submitted Submit as Solved
    oasishome.zendesk.com