100xApprentice
← Sara
Recording · Observed

Supplier credit note for damaged goods

Sara · 7 Oct, 13:40 · 2:25 long · 36 stepsObserved: recorded quietly in the background, with consent.

Used inSupplier credit note for damaged goods

What happened, in order

Highlighted moment at 0:15
  1. 0:03
    Opened Inbox – Oasis Home Mail
    mail.oasishome.ae
  2. 0:07
    Clicked Chipped tiles – PO-55241 – Al Noor Ceramics
    mail.oasishome.ae
  3. 0:12
    Opened Chipped tiles – PO-55241 – Oasis Home Mail
    mail.oasishome.ae
  4. 0:15
    Clicked Open attachment: GRN-55241.pdf
    mail.oasishome.ae
  5. 0:19
    Opened PO-55241 – Al Noor Ceramics – Oasis Finance
    finance.oasishome.ae
  6. 0:21
    Clicked Receipts
    finance.oasishome.ae
  7. 0:23
    Clicked GRN-55241 – delivered 09:05
    finance.oasishome.ae
  8. 0:26
    Opened Invoice INV-ANC-0899 – Oasis Finance
    finance.oasishome.ae
  9. 0:29
    Clicked Raise credit note request
    finance.oasishome.ae
  10. 0:32
    Opened New credit note – Oasis Finance
    finance.oasishome.ae
  11. 0:35
    Chose Supplier → Al Noor Ceramics
    finance.oasishome.ae
  12. 0:37
    Chose Reason → Damaged on delivery
    finance.oasishome.ae
  13. 0:41
    Typed Quantity → 30
    finance.oasishome.ae
  14. 0:50
    Typed Credit amount → AED 1,350
    finance.oasishome.ae
  15. 0:58
    Typed Photo deadline → 48h after delivery
    finance.oasishome.ae
  16. 1:03
    Clicked Attach photos
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  17. 1:09
    Typed Photos → 8 files
    finance.oasishome.ae
  18. 1:12
    Chose Approver → Priya Nair
    finance.oasishome.ae
  19. 1:15
    Submitted Submit for approval
    finance.oasishome.ae
  20. 1:17
    Opened New message – Oasis Home Mail
    mail.oasishome.ae
  21. 1:26
    Typed To → [email]
    mail.oasishome.ae
  22. 1:34
    Typed Subject → Claim PO-55241 – chipped tiles – photos attached (within 48h)
    mail.oasishome.ae
  23. 1:39
    Typed Message → Dear team, photos and pallet label attached for 30 chipped tiles on PO-55241, delivered today 09:05. Credit requested: AED 1,350.
    mail.oasishome.ae
  24. 1:43
    Submitted Send
    mail.oasishome.ae
  25. 1:46
    Opened RE: Claim PO-55102 – Al Noor Ceramics – Oasis Home Mail
    mail.oasishome.ae
  26. 1:50
    Clicked Open attachment: claim-refused.pdf
    mail.oasishome.ae
  27. 1:56
    Opened Credit note CN-3290 – Oasis Finance
    finance.oasishome.ae
  28. 1:59
    Chose Status → Rejected by supplier
    finance.oasishome.ae
  29. 2:02
    Typed Rejection reason → Photos sent 4 days after delivery – outside Al Noor 48h window
    finance.oasishome.ae
  30. 2:06
    Submitted Save
    finance.oasishome.ae
  31. 2:10
    Opened Invoice INV-ANC-0851 – Oasis Finance
    finance.oasishome.ae
  32. 2:13
    Clicked Release payment hold
    finance.oasishome.ae
  33. 2:15
    Submitted Confirm release
    finance.oasishome.ae
  34. 2:20
    Opened Warehouse-Briefing.docx – SharePoint
    oasishome.sharepoint.com
  35. 2:23
    Typed Document body → Al Noor Ceramics: photos of every damaged piece + pallet label to Customer Ops within 24h of delivery.
    oasishome.sharepoint.com
  36. 2:25
    Clicked Save
    oasishome.sharepoint.com