100xApprentice
← Omar
Recording · Observed

Delivery reschedule

Omar · 27 Sep, 11:05 · 2:21 long · 39 stepsObserved: recorded quietly in the background, with consent.

Used inDelivery reschedule

What happened, in order

Highlighted moment at 0:17
  1. 0:04
    Opened Can you move my sofa delivery to Saturday? – Ticket #48260 – Oasis Home Support
    oasishome.zendesk.com
  2. 0:06
    Clicked Conversation
    oasishome.zendesk.com
  3. 0:07
    Clicked Requester details
    oasishome.zendesk.com
  4. 0:10
    Opened Orders – Oasis Home Admin
    admin.oasishome.ae
  5. 0:17
    Typed Search orders → OH-104977
    admin.oasishome.ae
  6. 0:22
    Clicked OH-104977
    admin.oasishome.ae
  7. 0:28
    Opened Order OH-104977 – Oasis Home Admin
    admin.oasishome.ae
  8. 0:31
    Clicked Delivery
    admin.oasishome.ae
  9. 0:32
    Clicked Change delivery slot
    admin.oasishome.ae
  10. 0:37
    Opened Delivery slots – Oasis Home Admin
    admin.oasishome.ae
  11. 0:41
    Chose Zone → Dubai Marina / JBR
    admin.oasishome.ae
  12. 0:44
    Clicked Sat 27 – 09:00–13:00
    admin.oasishome.ae
  13. 0:48
    Clicked Sat 27 – 14:00–18:00
    admin.oasishome.ae
  14. 0:53
    Typed Note to driver → Building access via Tower B lobby, call on arrival
    admin.oasishome.ae
  15. 0:56
    Submitted Confirm new slot
    admin.oasishome.ae
  16. 1:00
    Opened Order OH-104977 – Oasis Home Admin
    admin.oasishome.ae
  17. 1:03
    Clicked Timeline
    admin.oasishome.ae
  18. 1:08
    Opened Can you move my sofa delivery to Saturday? – Ticket #48260 – Oasis Home Support
    oasishome.zendesk.com
  19. 1:11
    Clicked Public reply
    oasishome.zendesk.com
  20. 1:20
    Typed Reply body → Hi Lina, done – your sofa now arrives Saturday between 14:00 and 18:00. The driver will call you on arrival.
    oasishome.zendesk.com
  21. 1:23
    Chose Ticket status → Solved
    oasishome.zendesk.com
  22. 1:28
    Submitted Submit as Solved
    oasishome.zendesk.com
  23. 1:33
    Opened Delivery tomorrow – nobody home – Ticket #48262 – Oasis Home Support
    oasishome.zendesk.com
  24. 1:35
    Clicked Conversation
    oasishome.zendesk.com
  25. 1:38
    Opened Orders – Oasis Home Admin
    admin.oasishome.ae
  26. 1:40
    Typed Search orders → OH-104990
    admin.oasishome.ae
  27. 1:43
    Clicked OH-104990
    admin.oasishome.ae
  28. 1:46
    Opened Order OH-104990 – Oasis Home Admin
    admin.oasishome.ae
  29. 1:47
    Clicked Delivery
    admin.oasishome.ae
  30. 1:49
    Clicked Change delivery slot
    admin.oasishome.ae
  31. 1:52
    Opened Delivery slots – Oasis Home Admin
    admin.oasishome.ae
  32. 1:56
    Chose Zone → Al Barsha
    admin.oasishome.ae
  33. 2:01
    Clicked Mon 29 – 09:00–13:00
    admin.oasishome.ae
  34. 2:04
    Submitted Confirm new slot
    admin.oasishome.ae
  35. 2:06
    Opened Delivery tomorrow – nobody home – Ticket #48262 – Oasis Home Support
    oasishome.zendesk.com
  36. 2:09
    Clicked Public reply
    oasishome.zendesk.com
  37. 2:13
    Typed Reply body → No problem – moved to Monday morning, 09:00–13:00. You'll get an SMS with the driver's ETA.
    oasishome.zendesk.com
  38. 2:16
    Chose Ticket status → Solved
    oasishome.zendesk.com
  39. 2:21
    Submitted Submit as Solved
    oasishome.zendesk.com