100xApprentice
← Omar
Recording · Observed

Delivery reschedule

Omar · 6 Oct, 08:55 · 3:03 long · 51 stepsObserved: recorded quietly in the background, with consent.

Used inDelivery reschedule

What happened, in order

Highlighted moment at 0:20
  1. 0:02
    Opened Delivery date change – Ticket #48501 – Oasis Home Support
    oasishome.zendesk.com
  2. 0:03
    Clicked Conversation
    oasishome.zendesk.com
  3. 0:08
    Opened Orders – Oasis Home Admin
    admin.oasishome.ae
  4. 0:16
    Typed Search orders → OH-105290
    admin.oasishome.ae
  5. 0:20
    Clicked OH-105290
    admin.oasishome.ae
  6. 0:23
    Opened Order OH-105290 – Oasis Home Admin
    admin.oasishome.ae
  7. 0:26
    Clicked Delivery
    admin.oasishome.ae
  8. 0:29
    Clicked Change delivery slot
    admin.oasishome.ae
  9. 0:32
    Opened Delivery slots – Oasis Home Admin
    admin.oasishome.ae
  10. 0:35
    Chose Zone → Downtown Dubai
    admin.oasishome.ae
  11. 0:37
    Clicked Sun 5 – 14:00–18:00
    admin.oasishome.ae
  12. 0:43
    Submitted Confirm new slot
    admin.oasishome.ae
  13. 0:48
    Opened Delivery date change – Ticket #48501 – Oasis Home Support
    oasishome.zendesk.com
  14. 0:52
    Clicked Public reply
    oasishome.zendesk.com
  15. 1:00
    Typed Reply body → All set – your delivery is now Sun 5 – 14:00–18:00. You'll receive the driver's ETA by SMS.
    oasishome.zendesk.com
  16. 1:02
    Chose Ticket status → Solved
    oasishome.zendesk.com
  17. 1:06
    Submitted Submit as Solved
    oasishome.zendesk.com
  18. 1:08
    Opened Delivery date change – Ticket #48503 – Oasis Home Support
    oasishome.zendesk.com
  19. 1:10
    Clicked Conversation
    oasishome.zendesk.com
  20. 1:13
    Opened Orders – Oasis Home Admin
    admin.oasishome.ae
  21. 1:16
    Typed Search orders → OH-105301
    admin.oasishome.ae
  22. 1:19
    Clicked OH-105301
    admin.oasishome.ae
  23. 1:23
    Opened Order OH-105301 – Oasis Home Admin
    admin.oasishome.ae
  24. 1:25
    Clicked Delivery
    admin.oasishome.ae
  25. 1:29
    Clicked Change delivery slot
    admin.oasishome.ae
  26. 1:33
    Opened Delivery slots – Oasis Home Admin
    admin.oasishome.ae
  27. 1:35
    Chose Zone → Mirdif
    admin.oasishome.ae
  28. 1:37
    Clicked Mon 6 – 09:00–13:00
    admin.oasishome.ae
  29. 1:40
    Submitted Confirm new slot
    admin.oasishome.ae
  30. 1:45
    Opened Delivery date change – Ticket #48503 – Oasis Home Support
    oasishome.zendesk.com
  31. 1:47
    Clicked Public reply
    oasishome.zendesk.com
  32. 1:55
    Typed Reply body → All set – your delivery is now Mon 6 – 09:00–13:00. You'll receive the driver's ETA by SMS.
    oasishome.zendesk.com
  33. 1:59
    Chose Ticket status → Solved
    oasishome.zendesk.com
  34. 2:04
    Submitted Submit as Solved
    oasishome.zendesk.com
  35. 2:07
    Opened Delivery date change – Ticket #48508 – Oasis Home Support
    oasishome.zendesk.com
  36. 2:08
    Clicked Conversation
    oasishome.zendesk.com
  37. 2:11
    Opened Orders – Oasis Home Admin
    admin.oasishome.ae
  38. 2:18
    Typed Search orders → OH-105322
    admin.oasishome.ae
  39. 2:20
    Clicked OH-105322
    admin.oasishome.ae
  40. 2:25
    Opened Order OH-105322 – Oasis Home Admin
    admin.oasishome.ae
  41. 2:27
    Clicked Delivery
    admin.oasishome.ae
  42. 2:28
    Clicked Change delivery slot
    admin.oasishome.ae
  43. 2:34
    Opened Delivery slots – Oasis Home Admin
    admin.oasishome.ae
  44. 2:37
    Chose Zone → Business Bay
    admin.oasishome.ae
  45. 2:40
    Clicked Tue 7 – 18:00–21:00
    admin.oasishome.ae
  46. 2:43
    Submitted Confirm new slot
    admin.oasishome.ae
  47. 2:46
    Opened Delivery date change – Ticket #48508 – Oasis Home Support
    oasishome.zendesk.com
  48. 2:48
    Clicked Public reply
    oasishome.zendesk.com
  49. 2:55
    Typed Reply body → All set – your delivery is now Tue 7 – 18:00–21:00. You'll receive the driver's ETA by SMS.
    oasishome.zendesk.com
  50. 2:58
    Chose Ticket status → Solved
    oasishome.zendesk.com
  51. 3:03
    Submitted Submit as Solved
    oasishome.zendesk.com